Welcome to our FAQ page. We’ve gathered the questions we hear most often so you can find answers quickly. If you don’t see what you’re looking for, just drop us a message.
Q: Do you ship outside the United States?
A: Right now, we only ship to addresses within the 50 United States. We don’t offer international shipping or delivery to territories, PO boxes, or APO/FPO addresses.
Q: How much does shipping cost?
A: Shipping is free on every order. There’s no minimum purchase, and you’ll never see a surprise shipping charge at checkout.
Q: How long will it take to receive my order?
A: Orders are usually handled within 1 to 2 business days. Once shipped, delivery generally takes 3 to 5 business days. You’ll receive a tracking number as soon as the label is created.
Q: What is your return policy?
A: You can return most items within 30 calendar days. They should be unused and in the original packaging. If something arrived damaged or has a quality issue, the packaging condition isn’t a problem—just reach out to us. All returns are free, and there are no restocking fees.
Q: How do I start a return?
A: Email us at info@artsuppllies.it.com with your order number. We’ll send you a prepaid return label and walk you through the rest. Please don’t send anything back before contacting us.
Q: When will I get my refund?
A: Once your return is received, we process the refund within 1 to 2 business days. After that, it can take another 7 to 10 business days for the money to appear on your original payment method, depending on your bank or card provider.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are processed in United States dollars.
Q: Can I change or cancel my order after it’s placed?
A: We move quickly to get orders out the door, but you can try. Send an email right away, and if the package hasn’t been prepared for shipment yet, we’ll make the change or cancel it. If it has already shipped, you can still return it under our standard return policy.
Q: My package says delivered but I can’t find it. What should I do?
A: First, check around your property—carriers sometimes leave packages in unusual spots—and ask neighbors. If it’s still missing after 24 hours, get in touch with us. We’ll work with the carrier to locate it or arrange a replacement.
Q: Do you store my payment information?
A: No, we don’t keep full payment details on our system. Card payments are handled by secure, PCI-compliant processors, and we never see your complete card number.
Q: How do I contact customer service?
A: You can call us at +1 864-266-3479 Monday through Friday, 9:00 AM – 6:00 PM Eastern Time, or email info@artsuppllies.it.com anytime. There’s also a contact form on our Contact Us page.